Terms & Conditions

Last Updated: January 15, 2025

Important: Please read these Terms and Conditions carefully before using our services. By accessing our website or using our services, you agree to be bound by these terms. If you do not agree with any part of these terms, you may not use our services.

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and SpeakPro Fukuoka ("Company," "we," "us," or "our") regarding your use of our website (ephemerality.pro) and professional communication coaching services.

By accessing our website, scheduling consultations, or engaging our coaching services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Refund Policy.

2. Services Description

SpeakPro Fukuoka provides professional communication coaching services, including but not limited to:

Services may be delivered in-person at our Fukuoka location or remotely via video conferencing platforms. The specific format, duration, and content of services will be agreed upon during the consultation process.

3. Eligibility

To use our services, you must:

If you are accessing services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

4. Registration and Account

To access certain services, you may need to create an account or provide personal information. You agree to:

We reserve the right to suspend or terminate accounts that violate these Terms or provide false information.

5. Booking and Scheduling

5.1 Consultation Requests

Initial consultation requests can be made through our website contact forms, email, or phone. We will respond to requests within 24-48 business hours to schedule a consultation.

5.2 Session Scheduling

After the initial consultation, coaching sessions will be scheduled by mutual agreement. We will provide confirmation of scheduled sessions via email, including:

5.3 Rescheduling

If you need to reschedule a session, you must provide at least 24 hours advance notice. Rescheduling requests should be made via email or phone. We will make reasonable efforts to accommodate your schedule, subject to coach availability.

5.4 Late Arrivals

If you arrive late to a scheduled session, the session will end at the originally scheduled time. No refunds or extensions will be provided for late arrivals.

6. Cancellation Policy

Cancellations must be made at least 24 hours before the scheduled session time. Cancellations with less than 24 hours notice or no-shows will result in forfeiture of the session fee. For package programs, the missed session will be deducted from your total sessions.

Emergency exceptions may be considered on a case-by-case basis at our sole discretion.

7. Payment Terms

7.1 Pricing

Service pricing is provided during the initial consultation and confirmed before engagement. Prices are subject to change, but changes will not affect services already contracted and paid for.

7.2 Payment Methods

We accept payment via:

7.3 Payment Schedule

Payment terms vary by service package:

7.4 Late Payments

Failure to make timely payments may result in suspension of services. Late payments may incur additional fees as specified in your service agreement.

7.5 Taxes

All prices are exclusive of applicable taxes unless otherwise stated. You are responsible for any applicable sales, use, or value-added taxes.

8. Refund Policy

Refunds are governed by our separate Refund Policy, which is incorporated into these Terms by reference. Please review our Refund Policy for detailed information about refund eligibility and procedures.

9. Client Responsibilities

To maximize the value of coaching services, you agree to:

10. Confidentiality

10.1 Our Commitment

We maintain strict confidentiality regarding all client information, including:

We will not disclose client information to third parties except:

10.2 Your Responsibilities

You agree to maintain confidentiality regarding proprietary coaching methods, materials, and content provided during sessions.

11. Intellectual Property Rights

11.1 Our Content

All content on our website and provided during coaching sessions, including text, graphics, logos, images, videos, coaching materials, and methodologies, is the property of SpeakPro Fukuoka and is protected by copyright, trademark, and other intellectual property laws.

You may not:

11.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access coaching materials for your personal, non-commercial use during and after the coaching relationship.

11.3 Client Content

You retain ownership of any content, materials, or presentations you create during coaching. However, by sharing them with us, you grant us a license to use them for coaching purposes and to provide anonymized examples (with your permission) in future training.

12. Disclaimers and Limitations

12.1 No Guarantees

While we strive to provide high-quality coaching services, we cannot guarantee specific outcomes or results. Success depends on many factors, including your effort, circumstances, and external factors beyond our control.

Coaching services are educational in nature and do not guarantee:

12.2 Not Professional Advice

Our coaching services provide educational guidance and skill development. They do not constitute:

If you require professional advice in these areas, please consult appropriate licensed professionals.

12.3 Limitation of Liability

To the fullest extent permitted by law, SpeakPro Fukuoka shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

Our total liability shall not exceed the amount you paid for services in the 12 months preceding the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless SpeakPro Fukuoka, its officers, employees, coaches, and partners from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

14. Termination

14.1 By You

You may terminate your coaching relationship at any time by providing written notice. Refunds for pre-paid services will be handled according to our Refund Policy.

14.2 By Us

We reserve the right to terminate or suspend services immediately, without notice, if you:

14.3 Effect of Termination

Upon termination:

15. Dispute Resolution

15.1 Informal Resolution

If you have any dispute with us, please first contact us at [email protected] to seek informal resolution. We will make good faith efforts to resolve issues amicably.

15.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Japan, without regard to conflict of law principles.

15.3 Jurisdiction

Any legal action or proceeding arising from these Terms shall be brought exclusively in the courts located in Fukuoka, Japan. You consent to the jurisdiction and venue of such courts.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and SpeakPro Fukuoka regarding use of our services.

16.2 Modifications

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website with an updated "Last Updated" date. Continued use of services after changes constitutes acceptance.

16.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16.4 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

16.5 Assignment

You may not assign or transfer these Terms or your rights hereunder without our written consent. We may assign these Terms without restriction.

16.6 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, acts of government, strikes, or technical failures.

17. Contact Information

SpeakPro Fukuoka

Block Retreat Ratkeburgh, QLD 9315, Japan

Registration Number: 00869964

Email: [email protected]

Phone: +22248920252

Business Hours: Monday-Friday 9:00 AM - 7:00 PM, Saturday 10:00 AM - 4:00 PM JST

18. Acknowledgment

By using our services, you acknowledge that you have read these Terms and Conditions, understand them, and agree to be bound by them. If you do not agree to these Terms, you must discontinue use of our services immediately.